Assessor Resource
CHCRCP401A
Use telephone communication skills to assess caller's needs
Assessment tool
Version 1.0
Issue Date: May 2024
The communication skills described in this unit may be applied across a range of workplace contexts involving application of a range of communication strategies to address specific needs and issues, and working with various levels of social and cultural diversity
In particular, this unit would be applied where workers provide support to carers, care recipients and their families across a range of service types and settings
This unit of competency describes the skills and knowledge required to conduct a telephone based assessment of callers’ needs using effective communication/interpersonal skills
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)